Terms of Service
These terms cover your use of MarkMe, the website at markmeapp.com, the web app at app.markmeapp.com, and the MarkMe mobile apps. MarkMe is operated by Crossfxn LLC ("we", "us"). By using MarkMe, you agree to these terms and to our Privacy Policy.
MarkMe is not an emergency service
MarkMe does not call 911, contact emergency services, or send anyone to you. It notifies the people you chose. If you or someone else is in immediate danger, call 911. Alerts depend on phone networks, email and push providers, and your contacts seeing and acting on them. We work hard to deliver every alert on time, but we can't guarantee that any message will be delivered, delivered on time, or acted on.
Who can use MarkMe
- You must be 18 or older.
- You must give accurate information and keep your sign-in email secure.
- MarkMe is available in the United States and Canada.
Your contacts
Only add people who know you and would want to hear from MarkMe about your safety. Don't add anyone to harass, spam, or monitor them. When you add someone's mobile number, we text them once to ask whether they agree to receive alerts. We text them alerts only if they reply YES.
Acceptable use
Don't use MarkMe to:
- track, stalk, or monitor another person without their knowledge;
- send false alerts or SOS messages;
- send messages to people who haven't agreed to receive them;
- break the law or interfere with how MarkMe works.
We may suspend or close accounts that do.
SMS Terms
These terms apply to text messages (SMS) MarkMe sends. The program is MarkMe safety alerts, operated by Crossfxn LLC.
MarkMe safety alerts: Message frequency varies. Msg & data rates may apply. Reply STOP to cancel. Reply HELP for help. Support: support@markmeapp.com.
- Who receives texts: people a MarkMe user adds as a safety contact, and only after they reply YES to our one-time invite:
MarkMe: [Name] added you as a safety contact. If they miss a check-in, we'll text you. Reply YES to agree, STOP to opt out. Msg&data rates may apply.
- What we send: an alert when the person who added you misses a check-in or sends an SOS, and a follow-up when they mark safe. We never send marketing messages.
- How often: message frequency varies. You only get texts when an alert happens.
- Cost: message and data rates may apply.
- Opt out: reply STOP at any time to stop all MarkMe texts. Reply START to opt back in.
- Help: reply HELP, email [email protected], or see our text message terms.
- Carriers are not liable for delayed or undelivered messages.
- We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Your account and data
You can stop using MarkMe at any time and ask us to delete your account by emailing [email protected]. Our Privacy Policy explains what we collect and how long we keep it.
Changes to MarkMe and these terms
We may change or stop features. We'll post changes to these terms here and update the date above. If a change is significant, we'll tell you by email before it takes effect. Continuing to use MarkMe after that means you accept the new terms.
Disclaimers and limits
MarkMe is provided "as is" and "as available". To the extent the law allows, Crossfxn LLC disclaims all warranties, and is not liable for indirect, incidental, or consequential damages, or for any harm resulting from an alert that was not sent, delivered, or acted on. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or $50 if you haven't paid us anything. Some places don't allow these limits, so they may not apply to you.
Governing law
These terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules.
Contact
Crossfxn LLC, operator of MarkMe: [email protected]